WE ARE NOT RESPONSIBLE FOR ANY ACCIDENTS, INJURIES, DEATH, FIRES, LOST OR STOLEN ITMES, VEHICLES LEFT OR NATURAL DISASTERWE ARE NOT RESPONSIBLE FOR ANY ACCIDENTS, INJURIES, DEATH, FIRES, LOST OR STOLEN ITMES, VEHICLES LEFT OR NATURAL DISASTER.
The guest house operates 24 hours a day. Check in time from 2 pm and check out time until 12 pm.
The full price will be charged if check out after 6pm.
RM10 per hour will be charged for early check-in before 2 pm.
RM10 per hour will be charged for late check-out after 12 pm.
The guests are required to present the identity documents (passport/ identity card) to the Counter/Hotel KIOSK for registration when arrive at the guest house.
Children under 12 years are free of charge.
Pets, birds, reptiles are strictly prohibited.
Drugs are strictly prohibited in the compound and rooms; guest has to bear his own responsibilities fully if found convicted against Drugs Rules.
Durian is strictly prohibited in our guest house area.
The deposits will be deducted if cancellation of reservation, no check-in, change if arrival date, period of stay, pre-departure that without notice in less than 24 hours except for unpredictable reasons such as illness, death of family members and so on.
As information, the entire area of the guest house excluding private places such as rooms and toilets is controlled and recorded by video cameras for the sake of safety. However, guests are required to keep the valuables safe and our guest house will not be responsible for any loss or damage.
Please make sure the lights and other electric appliances are switched off when left the rooms even for just a few hours.
Please do not make noise such as gathering with loud noises, playing musical instruments, singing loudly, loud TV audio and so on especially after 10 pm to avoid causing inconvenience to other guests.
In the event of items damaged or missing, deposits or extra fees will be charged.
Please return the room card when check- out, if the room card is lost, the original price compensation.
Please note that the people check-out from rooms have to be the same as the people that check-in. If our guest house finds that the number of people that stay in the rooms is different from the number that told, or the people are different from the register name and also check- in, extra fees will be charged.

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Rivermoon Kuantan

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